Terms and Conditions

 

This service is provided by EQ Emporium Pty Ltd (ABN:24 646 584 474)

Each order you place will be governed by the Terms and Conditions outlayed here, as set by “EQ Emporium Pty Ltd”, may also be referenced as “EQ Emporium” “Horse Bit Emporium”, “HBE”, “we” “us” “I”. Each order is a separate and binding agreement between you as the customer and EQ Emporium Pty Ltd with respect to the supply of goods, in accordance with these Terms and Conditions and our company policies.

Terms of supply:

 

-No drop ships are available

-Not to sell through platforms like eBay, Amazon, Facebook marketplace, Equestrian marketplace platforms, groups on Facebook, etc.

-Respect launching dates and not reveal anything before we haven't agreed on.

-A trial period of 6 months.

 

Discounting of products.

-Follow our recommended prices.

-Not having any discounts or promotion sales before checking with us first. But you are always welcome to follow the same promotion and sales we will have and we will be informing you about it before. 

Fager products are not to be discounted any further than 15%, with a limit of 3 sales per retailer per calendar year. Failure to follow this request will result in cease of supply. 

 

Products:

Pictures and images of goods displayed on the website are for illustrative purposes only, and the sizes and dimensions of products may differ in real life.

EQ Emporium holds the right to cancel any orders whereby the item may be unavailable or deemed unsuitable

Orders are placed in advance for fortnightly order schedule, only when available, held stock can be dispatched

 

Advice

Any advice or product description is provided in goodwill, it is in your experience upon which you are recommending use of the product

Bit Fitter Supply is for supply in person consults only. 

e-Commerce supply has the allowance to display products online in form of e-commerce store. Each account for e-ecommerce is approved by scenario. Bit Fitter supply is not automatically granted e-commerce supply. 

 

Payments

Payments are expected at the time of your dispatch. 

Accounts not paid by invoice due date will incur a LATE PAYMENT FEE of $12.

Accounts not paid will not be eligible for ordering or preordering until rectified. This includes orders being submitted for the fortnightly bulk order, which means you may  miss out of the  pending shipment until your account is in good health.

Accounts of $300 or more, that have failed to have been failed in time will revert to prepaid invoices.

 

Returns

Goods ordered cannot be exchanged or returned due to change of mind

Only good suspected as faulty can be returned upon request for a credit/exchange. This must be reported to us via email first with photograph of the fault or video if needed. 

 

Payments

 

EQ EMPORIUM PTY LTD

BSB: 302162

ACC: 1785485

 

Deliveries and Shipping Costs

Shipping will be sent Australia Post Express at minimum cost of $15AUD inc GST. Overseas rates vary.  This fee will cover a minimum order satchel.

Should shipping costs exceed $15AUD inc GST, you will be invoiced for the shipping cost + GST.

Items are sent without Insurance, if you wish for your items to be insured, please indicate to info@eqemporium.com the terms of your shipping with insurance.

Should items go missing in the mail without your selection of insurance, there is no liability of EQ Emporium Pty Ltd to replace the missing delivery.

Tracking Numbers will be sent via email at the time of dispatch.